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When You’re Speaking in Slogans Rather than Solutions
Do we expect too little, or too much from digital content? I've been thinking about the parallels between political and business environments and how the conversation is stumped by words that don't work. Because they have good intentions, and a mismatched intent. More worried about the effect, than how they affect. When you're speaking in…
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Changing the Question
As I talk with people about influence — especially at SxSW — I get the sense that much of it feels like a black box to many. Voodoo, or something complicated that needs to be solved by an algorithm. As if we were unable, or worse, unwilling, to understand what matters to our customers and…