Tag: Comcast

  • Comcast Cares on Twitter

    Comcast Cares on Twitter

    It looks like Comcast is learning to have customer conversations. That is extremely good news. I found Frank Eliason (yes, he is real) on Twitter last night as I was catching up with my network. I added Frank's stream to the ones I follow because I was curious to find out more. What I have…

  • Comcast: It’s Not My Job

    Comcast: It’s Not My Job

    And it's not about you. It's about them. Today's FC Expert blog post is about what happens when people in a company think it is not their job to help customers — not much, it turns out. Many of you may have learned from me that until June of this year I blogged on a…