Tag: Becky Carroll

  • The Importance of the Invisible

    The Importance of the Invisible

    By Becky Carroll One may wonder how the invisible can be important. However, when this invisible is missing, it is painfully obvious. This invisible can make or break a company. This invisible will help organizations get through an economic downturn. This invisible is good customer service. I am not talking about great, WOW-the-customer-service. Five Star…