Category: business

  • No Limit for Better

    No Limit for Better

    I agree with Dan Pink, there is no limit for better. How do you get there? In his latest book, Drive, Pink suggests you do that by taking an approach that has three elements to it: 1.) Autonomy – or the desire to direct our own lives2.) Mastery – the urge to get better and…

  • The New Gymnastics of Business: Part 4, Rhythmic Gymnastics

    The New Gymnastics of Business: Part 4, Rhythmic Gymnastics

    Rhythmic gymnastics is a sport practiced by individuals and teams. It combines elements of ballet, gymnastics, theatrical dance, and the manipulation of what they call apparatuses – ribbon, rope, hoop, ball, clubs. We might think of them as tools. While in traditional gymnastics, the techniques used in floor routines are strung together with the music…

  • A Truck Full of Yogurt

    A Truck Full of Yogurt

    When in driving school back in Italy, we had this instructor for theory that always had good stories for scenarios and situations we'd encounter on the road. For example, he would teach us about checking the oil levels in the car, telling us what to do about low levels. Then he would call on someone,…

  • Top 10 Reasons Why Your Customers are Being Difficult

    Top 10 Reasons Why Your Customers are Being Difficult

    Why are customers so difficult? My friend Peter in a comment to a recent post, said – I understand that corporations must respond to changing consumer behavior, but I'm fascinated by the the concept of the needy consumer. As customers, do we need a corporation to satisfy our emotional needs to earn our loyalty? In…

  • The Light Before the Storm

    The Light Before the Storm

    In competitive markets, the products and brands that stand out are community-driven. They bring customers on a journey based on continuous interaction and listening to feedback, creating an environment where collaboration and opportunity are not only key words, they are promises fulfilled. Having moderated many sessions on engaging detractors with diverse groups — from corporate…

  • Conversation as Negotiation

    Conversation as Negotiation

    Many of the most productive conversations we have lead to an understanding of sorts. In some cases they allow us to connect with one another in a way that leads to solving a problem, advancing a project, and creating opportunity for a next step or action. This kind of conversation is similar to a negotiation…

  • Visual Thinking and the Future of Problem Solving

    Visual Thinking and the Future of Problem Solving

    The back of a bar's napkin has become a metaphor for improvisational and passionate brainstorming about a new business idea. In the volatile and exhilarating new technology world of just a few years ago, sometimes the business plan itself was but a collection of bar napkins. Why not? If that plan includes a sentence on…

  • The Making of the John Lewis Christmas 2007 advert, “Shadows”

    This year I am pretty impressed by UK Christmas ads, like this one for John Lewis. The John Lewis Christmas 2007 ad titled "Shadows" is great cinematography and shows the making of the image. They remind me of the days when I actually wanted to watch the ads on TV. As Pier Luca Santoro wrote…

  • Web 3.0 AI Agents as Discovery Channels

    Web 3.0 AI Agents as Discovery Channels

    Web 3.0 is a moniker used for the next generation of semantic Web, where intelligence and back end connections make the Web smarter for you. At this stage it's what we call next after Web 2.0.     It can be confusing to talk about dynamics and tools as diverse as online technology and individual behavior in…

  • How Artificial Intelligence Agents will be Conversation Agents

    How Artificial Intelligence Agents will be Conversation Agents

    In the next ten years, we will see a realization of the initial promise of the Internet, some of which is beginning to show as driving forces today. Pull technology will replace push completely.     This will take care of security and relevance for individuals and corporations thus eliminating waste of resources and bandwidth, both of…