Making Sense of Consequences, Making Stronger Choices, Making it Better


Making sense of Consequences

  • Google Broken Promises & Who's Running the Search Engine? Danny Sullivan: the problem with fuzzy is also the lack of accountability. If Google does make a major change, goes in a new direction, who made that call? And who is going to explain it? That’s the disappointing thing to me, with Google’s two-years-in-a-row of broken promises.
  • The Galdwell Pivot. Mark Seidenberg: Gladwell gets a lot of grief, but he does his job Damnwell. Reading is good. Knowledge is good. Enjoyment is good. Take the book for what it is and have fun. Or go read a novel. But here’s something to consider. What if in telling one of these stories, the author inadvertently made life much harder for a large group of people who are disadvantaged in some way? What if it resulted in fewer people being able to overcome that disadvantage? What if it added to the considerable burdens that such individuals and their families already experience?

Making Stronger Choices

  • It's Time to Kill the Net Promoter Score. Ron ShevlinThe utility of NPS just isn’t there anymore. There are better metrics out there. This post is about one of them: Referral Performance Score.
  • Master of Many Trades. Robert TwiggerMonopathy, or over-specialisation, eventually retreats into defending what one has learnt rather than making new connections. The initial spurt of learning gives out, and the expert is left, like an animal, merely defending his territory. […] polymathics would not just be another name for innovation. It would, I believe, help build better judgment in all areas.

Making it Better

  • Udacity's Sebastian Thrun, Godfather of Free Online Education, Changes Course. Fast CompanyAs Thrun was being praised by Friedman, and pretty much everyone else, for having attracted a stunning number of students–1.6 million to date–he was obsessing over a data point that was rarely mentioned in the breathless accounts about the power of new forms of free online education: the shockingly low number of students who actually finish the classes, which is fewer than 10%. Not all of those people received a passing grade, either, meaning that for every 100 pupils who enrolled in a free course, something like five actually learned the topic. If this was an education revolution, it was a disturbingly uneven one.
  • Software, Hardware, Everywhere. Jon Bruner, O'Reilly Radar: The outcome of all of this combining and broadening, I hope, will be a world that’s safer, cleaner, more efficient, and more accessible. It may also be a world that’s more intrusive, less private, and more vulnerable to ill-intentioned interference. That’s why it’s crucial that we develop a strong community from the new discipline.


Valeria is an experienced listener. She designs service and product experiences to help businesses rediscover the value of promises and its effects on relationships and culture. She is also frequent speaker at conferences and companies on a variety of topics. Book her to speak here.

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