Zig Ziglar passed away last week. His work touched many of the people who in turn made positive deposits in the relationships economy.

A quick look at the quotes attributed to Ziglar, and you will see the many ways in which he authored our thinking today.

Among my favorites:

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

Complaints are a gift of interaction in disguise.

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