What do you want him to
remember when the door opens?
You could imagine this to be a short trip or a longer trip, depending on the elevator speed, and how comfortable you are with the topic.
Blogs have been around a long time, and they certainly have evolved. They are the most time- and effort-intensive for companies that are still very much strapped for resources and want fast results.
So I thought we should explore what an elevator pitch would look like with some of the individuals who have had those conversations with CMOs in close quarters.
In the order received.
1. They give you great traffic.
Jason Falls explains this in a case study he featured
that shows that a LOT of visits to a specific corporate blog came via
2. They humanize your business. Want your business to appear more
approachable? Don't write in the traditional press releases of old.
Blogs are intended to be a little more personable. Done well, blogs have
the amazing potential to connect customers and prospects with a
business that shows that they care about their community.
Corporate-speak doesn't work
Look, blogging is just a tool, it's not a strategy. That said, it may
be the most powerful publishing tool to communicate regularly with your
customers and prospects. Smart blogging gets you found in search
engines, can be the backbone of your social media strategy and may even
help your employee motivation and turnover issues.
something to have a blog. It's hard to seriously present yourself as a
thought leader without a blog.
only thing worse than not having a blog is having one that doesn't add
to the conversation (just sells) and having one that is never updated.
So, absolutely don't start a blog if you aren't going to seriously put
some resources behind it.
Real interactions with real human beings. Blogs
allow you to speak and create content in a human voice and drive it
home through conversation. Most brands are looking for a semblance of
community development in their marketing mix, well there is no
community without a conversation first and a corporate Blog is a great
way to highlight that voice, your originality and the people you work
with and for.
You know all the things we take for granted here? Our processes and ways
of doing things? It all seems routine and boring to us, but customers
now want to see the sausage being made. They're fascinated not by what
we do, but by HOW we do it. Blogging is like Nintendo Wii. Our customers
can see what goes on here, and be entertained and informed, and they
can also interact with us at the same time.
Also, every bit of writing,
every photo, and every video we add to the blog will be found by search
engines, and will bring more visitors to our Web site forever, like an
information annuity. And it costs almost nothing, except for our time.
You may have heard about this blogging thing. It has enabled
giant companies to humanize themselves, connect with consumers and
stakeholders, revitalize their customer service practice, create their
channels and respond to crises on their own turf. It has risks, sure.
are humans, and employees could post misguided, inflammatory or just
stupid things on a corporate social media channel.
But now that the
has humanized companies, 93 percent of social users expect a company to
presence in social media (Cone, September ’08). While the ROI may seem
squishy, the opportunity cost of not participating in a conversation
happening about your brand clearly outweighs the risk.
And while you may
tempted to ghostwrite or outsource your corporate blogs and social
profiles to just to do “something,” I implore you to keep things
genuine, internal and authentic. That’s what being human is all about.
are a repository for the mission and vision of your company. It is the
place where thought leadership, expertise, passion, and differentiation
can transcend bias to inspire those seeking insight, direction, and
It's not what we say about us that counts as much as what
people hear and in turn say about us. Let's give them something to talk
Blogging is the best way to widen the outer perimeter of the sales
funnel with a growing segment of the population that gets most of its
information online. If executed well, blogging helps us become a trusted
resource to a whole host of individuals who may or may not be ready to
make the leap to becoming a customer or brand advocate.
impressions, blogging empowers us to leap into the realm of interaction
with potential customers so that when they begin shopping for what we
have to offer, or move naturally down into the "prospect" zone of the
sales funnel and adopt a purchase mindset, they have already accumulated
a number of positive experiences with our brand and its
Blogging is one of the best ways for your customers to get to know your
brand on the inside. It's a great opportunity to engage with them to
build a stronger community, to exhibit thought leadership, and to offer
customer relations, through direct and open communication.
allows the people inside of the corporate walls to show their human side
and to use their own unique voices. When customers interact with the
people in your company they may feel closer to your brand, just by the
nature of the conversations and for the meaningful information they
Blogging requires stamina, passion for a topic, the ability to write well and to see opportunities beyond a company product or service — for example, helping solve industry problems — and time. In a corporate setting, it also needs support from the organization, both culturally, and physically. Half of the battle is often selling the value of it.
Thanks especially to the group who made time on a holiday weekend so you could have some thought starters for your CMO. How's your elevator pitch about blogs these days?